We strive to ensure that you are happy with your purchase from us. If, for any reason, your purchase arrives with you damaged or is unacceptable, we will make every effort to ensure the situation is rectified so that you are happy with your purchase.
- Items can be exchanged for goods of the same value, we may offer a credit on your account or a full refund can be given.
- If an item is damaged, please notify us within 7 days of receiving it. We will refund the cost of the goods in full within 30 days.
- You MUST express your wish to return the item by contacting us via telephone or by email.
- Any items returned without prior notice will incur a 20% re-stocking fee.
- Due to current EU Hygiene regulations, Earrings & Earring findings are non-returnable.
- Items that are personalised are non refundable due to their individual nature.
HAND-MADE JEWELLERY RETURNS
MY ORDER HAS ARRIVED AND THE TEXT IS NOT PERFECTLY ALLIGNED, CAN I GET A REFUND?
Our items are crafted & finished with traditional hand tools & individually hand stamped, one letter at a time. Small differences in spacing, depth & alignment will naturally occur & add to the story of each piece. This is not considered a defect but rather part of its unique charm & character.
MY ITEM HAS ARRIVED AND IT IS SPELT INCORRECTLY / DIFFERENT TO THE DESIGN I ORDERED, WHAT DO I DO?
Personalised Items ordered incorrectly will not be refunded or exchanged as they are deemed unsalable, we make them exactly as ordered, so please do check your spelling & grammar before ordering, once production has started on your piece it is to late.
However should a mistake occur during production (something that is different from the specifications given at the time of purchase), we will happily replace the item & ship it to you free of charge or refund you.
I HAVE PLACED MY ORDER AND WISH TO CANCEL, CAN I GET A REFUND?
Sometimes production time is extremely short, and we could be working on your piece shortly after ordering. If we have begun work on your personalised piece we cannot offer a refund, however, if work has not begun on your piece we can refund your full order no questions asked.
MY ORDER HAS ARRIVED & I HAVE CHANGED MY MIND, CAN I SEND MY ITEM BACK FOR A REFUND?
If no mistake on our part has been made, we cannot give any refunds or replacement on personalised items as they are made specifically for the customer and their own pre-agreed specifications & thus deemed unsaleable.
For non-customised items, we hope that you love your items but in the event you are unhappy with anything we are happy to offer you a full refund (excluding postage fees). Your items must be returned to us in it’s original condition & original packaging within 14 days of purchase. We reserve the right to refund your item if it is not sent back to us in it’s original condition.
Any damage & loss will be covered by The Bead Pot. Photographic Evidence will need to be provided for damage and loss off items. Procedure as stated by the delivery company must be adhered to.
Refunds will ONLY be issued to items deemed either Lost or Damaged. Damage caused by an individual such as the customer will not be covered. Items with incorrect spellings will not be replaced, please check all spellings and proofs sent.
To arrange a return please first contact us with your full name, address, order date & order number including a description of the problem. Please be aware we do not accept, faulty goods or exchanges without prior consent so please be sure to contact us and await a response before sending any returns.
Return postage is at the customers expense, please do ensure that the correct postage is paid as we are unable to accept returns that do not adhere to this. We recommend that you obtain a proof of postage & ideally recorded delivery as we cannot be held responsible for items that do not reach us.
Please note that earrings are non refundable due to current EU Hygiene
Jewellery Damage may occur with wear depending on the PH of the body & the circumstances of wear; in the shower, pool, etc. As such, exposure to such elements will not warrant any exchange or refund.
I do not accept returns due to the natural tarnishing of metals as it is always easily cleaned off.