Terms & Conditions

Terms of Use of this Website
  • All goods remain the property of The Bead Pot until paid for in full.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Bead Pot’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Copyright Notice

This website and its content is Copyright 2016 The Bead Pot. All Rights Reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Dyed Beads

When using dyed products for clothing or items to be worn next to the skin, we recommend testing these products for suitability first. We cannot hold ourselves responsible for SURFACE DYED beads or other dyed products and in the event of any claim, sellers’ liability shall in no circumstances exceed the invoice price of defective goods.

The Food Imitations (Safety) Regulations 1989

Please note the following important information in relation to purchases of beads resembling sweets, cakes, fruit or other food items.

  • The afore mentioned products are sold to you, the customer, on the understanding that they will be made into items of jewellery for resale.
  • The individual beads must not be resold by you to non-commercial (private) buyers as they do present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.
  • It is your responsibility that jewellery made with Imitation Food beads is safe and secure. These beads are made of non-toxic polymer clay. They are not edible and they are not suitable for children.
Minimum Order

Our minimum order is £5.00.

Returns and Refunds

We strive to ensure that you are happy with your purchase from us.  If, for any reason, your purchase arrives with you damaged or is unacceptable, we will make every effort to ensure the situation is rectified so that you are happy with your purchase.

  • Items can be exchanged for goods of the same value, we may offer a credit on your account or a full refund can be given.
  • If an item is damaged, please notify us within 7 days of receiving it. We will refund the cost of the goods in full within 30 days.
  • You MUST express your wish to return the item by contacting us via telephone or by email.
  • Any items returned without prior notice will incur a 20% re-stocking fee.
  • Due to current EU Hygiene regulations, Earrings & Earring findings are non-returnable.
  • Items that are personalised are non refundable due to their individual nature.

HAND-MADE JEWELLERY RETURNS

MY ORDER HAS ARRIVED AND THE TEXT IS NOT PERFECTLY ALLIGNED, CAN I GET A REFUND?

Our items are crafted & finished with traditional hand tools & individually hand stamped, one letter at a time. Small differences in spacing, depth & alignment will naturally occur & add to the story of each piece. This is not considered a defect but rather part of its unique charm & character.
MY ITEM HAS ARRIVED AND IT IS SPELT INCORRECTLY / DIFFERENT TO THE DESIGN I ORDERED, WHAT DO I DO?

Personalised Items ordered incorrectly will not be refunded or exchanged as they are deemed unsalable, we make them exactly as ordered, so please do check your spelling & grammar before ordering, once production has started on your piece it is to late.

However should a mistake occur during production (something that is different from the specifications given at the time of purchase), we will happily replace the item & ship it to you free of charge or refund you.

I HAVE PLACED MY ORDER AND WISH TO CANCEL, CAN I GET A REFUND?

Sometimes production time is extremely short, and we could be working on your piece shortly after ordering.  If we have begun work on your personalised piece we cannot offer a refund, however, if work has not begun on your piece we can refund your full order no questions asked.

MY ORDER HAS ARRIVED & I HAVE CHANGED MY MIND, CAN I SEND MY ITEM BACK FOR A REFUND?

If no mistake on our part has been made, we cannot give any refunds or replacement on personalised items as they are made specifically for the customer and their own pre-agreed specifications & thus deemed unsaleable.

For non-customised items, we hope that you love your items but in the event you are unhappy with anything we are happy to offer you a full refund (excluding postage fees). Your items must be returned to us in it’s original condition & original packaging within 14 days of purchase. We reserve the right to refund your item if it is not sent back to us in it’s original condition.

Any damage & loss will be covered by The Bead Pot.  Photographic Evidence will need to be provided for damage and loss off items. Procedure as stated by the delivery company must be adhered to.

Refunds will ONLY be issued to items deemed either Lost or Damaged. Damage caused by an individual such as the customer will not be covered. Items with incorrect spellings will not be replaced, please check all spellings and proofs sent.

To arrange a return please first contact us with your full name, address, order date & order number including a description of the problem. Please be aware we do not accept, faulty goods or exchanges without prior consent so please be sure to contact us and await a response before sending any returns.

Return postage is at the customers expense, please do ensure that the correct postage is paid as we are unable to accept returns that do not adhere to this. We recommend that you obtain a proof of postage & ideally recorded delivery as we cannot be held responsible for items that do not reach us.

Please note that earrings are non refundable due to current EU Hygiene
regulations.
Jewellery Damage may occur with wear depending on the PH of the body & the circumstances of wear; in the shower, pool, etc. As such, exposure to such elements will not warrant any exchange or refund.

I do not accept returns due to the natural tarnishing of metals as it is always easily cleaned off.

Cancellations

100% Commitment to Customer Satisfaction!

If, for any reason, you simply change your mind and wish to return the item, you can cancel the order within 7 working days without giving a reason. The 7 working days starts from the day after you receive the goods.

We will refund the full purchase price of the item within 30 days of the order being cancelled. Cost of the return remains with the purchaser. If goods have not been returned we are entitled to make a charge to reflect the cost of collecting the goods from you and deduct this from the refund. Items returned should be packaged in a suitable way to ensure they are not damaged in transit. We cannot refund items if we do not receive them, therefore it is important that you use a reputable service. Provided items are returned in a saleable condition and are not damaged we will issue a full refund.

Complaints

If you have any complaints about our service, please email us. We Endeavour to respond to all complaints within five working days. We will attempt to resolve all complaints within 28 days of the date your complaint is received. At all stages during the complaints process we will advise you, via email, of the steps we are taking to resolve the matter.

Our Rights

Delivery of all goods is made on an ex-shop basis (INCO terms apply).
All sales are subject to English law and the jurisdiction of the English courts.
All content & images displayed on beadpot.com are the property of The Bead Pot or their respective owners. The design of any jewellery items are copyrighted by their respective owners. Under no circumstances may you re-use any of the information on this site for your own personal gain.
Anyone using or purchasing from beadpot.co.uk is deemed to have read and understood the above Terms and Conditions.
If a customer is not available to sign for their order and does not respond to the delivery note provided by either Royal Mail or the chosen courier, and the order is then returned by either Royal Mail or the courier to us at The Bead Pot, we reserve the right to charge the customer for the repeated postage costs incurred in re-sending the order by the same service. We will contact the customer and confirm that they still wish to proceed with their order before taking any further monies and dispatching the aforementioned goods.
If in this circumstance the customer wishes to decline having the order re-sent or no response is received from the customer within 30 days, the order amount will be refunded via the original payment method minus the original postage charge and a re-stocking fee of either 25% or £2.50 – whichever is greater.
We reserve the right to amend these terms & conditions in compliance with current UK & EU law.
These terms do not affect your statutory rights.

Additional Information

All of our Plated findings, wires and Beads (unless otherwise stated) contain less than 5% nickel in accordance with EU directives.

 

GENERAL JEWELRY CARE TIPS

– Polish your jewelry after wearing to remove oils, fingerprints & dust.

– Keep your jewelry as dry as possible.  Do not store it in a humid environment.

– To keep your jewelry nice and shiny, store it in a re-sealable plastic bag with anti-tarnish paper. Make sure your jewelry is clean and moisture free before storing.

– Do not wear in the shower/ swimming pool /hot tub. Chlorinated water can react with the metals causing color changes and even structural damage.

– Remove jewelry before any vigorous activity, before sleeping & when performing manual tasks (kitchen work, gardening, cleaning the house) to prevent physical damage or exposure to chemicals or cleaning fluids.

– Put jewelry on after applying makeup – Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry.

STERLING SILVER, COPPER, BRASS & BRONZE JEWELRY CARE TIPS

– These metals will naturally oxidize/tarnish over time, due to exposure to air and oils from our skin.
– If you want to restore the shine, remove LIGHT tarnish stains and build-up from your jewelry piece, use JUST a polishing pad (foam square with micro-abrasives already built in). Silver polishing cloth will not work on copper or brass.

HOW TO USE YOUR POLISHING PAD: Gently rub a pad across a piece of jewelry that is completely dry and store your piece in an air-tight plastic bag. When cleaning chains, hold by the clasp and do not tug at the chain or you risk breaking the clasp.

HAND-STAMPED JEWELRY CARE TIPS

-The “black” in your hand stamped items is patina, it may wear off over time and exposure to certain elements. However, you can take care of your items to prolong the life of the patina.

– To clean your handstamped jewelry, simply polish with a jewelry cleaning cloth.

– HAND STAMPED jewelry should NOT be cleaned with any jewelry cleaning solution, as the solution can rub off the oxidation (patina) that’s in the letter indentions.

– Avoid submerging your jewelry in water, cleaning supplies or chlorine pools.

PLATED JEWELRY CARE TIPS

– Avoid exposing your jewelry to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver. Perfumes, hair sprays, and profuse sweating can also cause a quicker formation of tarnish.
– REMOVE AT NIGHT. Do not sleep with plated jewelry, night sweat and the extra rubbing against the skin will cause the plating to wear off faster.
– STORE LIKE ITEMS TOGETHER. Do not put away gold plating and silver plating together. The different metals will cause each other to tarnish, fade and/or turn colors. Store in a dry, dark area.
– DO NOT CLEAN WITH CHEMICALS. Plating is much more delicate than pure metals, chemicals will fade the plating.
Clean often to keep shine and remove sweat & dirt that will cause items to fade. Use a damp cloth and wipe down gently, use a clean towel to dry. When cleaning chains hold by the clasp and do not tug at the chain or you risk breaking the clasp.

We are only shipping to the United Kingdom at this time. Dismiss