RETURNS & EXCHANGE POLICY
We take great care to ensure that each of our pieces are accurately depicted in the listing photos & descriptions. However, please be aware that on occasion some items may differ slightly to those seen on our site, due to each being unique & colours may appear different on screen.
MY ORDER HAS ARRIVED AND THE TEXT IS NOT PERFECTLY ALLIGNED, CAN I GET A REFUND?
Our items are crafted & finished with traditional hand tools & individually hand stamped, one letter at a time. Small differences in spacing, depth & alignment will naturally occur & add to the story of each piece. This is not considered a defect but rather part of its unique charm & character.
MY ITEM HAS ARRIVED AND IT IS SPELT INCORRECTLY / DIFFERENT TO THE DESIGN I ORDERED, WHAT DO I DO?
Personalised Items ordered incorrectly will not be refunded or exchanged as they are deemed unsalable, we make them exactly as ordered, so please do check your spelling & grammar before ordering, once production has started on your piece it is to late.
However should a mistake occur during production something that is different from the specifications given at the time of purchase), we will happily replace the item & ship it to you free of charge or refund for you.
I HAVE PLACED MY ORDER AND WISH TO CANCEL, CAN I GET A REFUND?
Sometimes production time is extremely short, and we could be working on your piece shortly after ordering. If we have begun work on your personalised piece we cannot offer a refund, however, if work has not begun on your piece we can refund your full order no questions asked.
MY ITEM IS NOT THE CORRECT SIZE HOW DO I FIX THIS?
Please check and double check the sizing on your items before placing an order. If we have sent the size ordered, we cannot be held responsible if it does not fit. For some items we may be able to resize them, however all postage costs will be down to the customer.
MY ORDER HAS ARRIVED & I HAVE CHANGED MY MIND, CAN I SEND MY ITEM BACK FOR A REFUND?
If no mistake on our part has been made, we cannot give any refunds or replacement on personalised items as they are made specifically for the customer and their own pre-agreed specifications & thus deemed unsaleable.
For non-customised items, we hope that you love your items but in the event you are unhappy with anything we are happy to offer you a full refund (excluding postage fees). Your items must be returned to us in it’s original condition & original packaging within 14 days of purchase. We reserve the right to refund your item if it is not sent back to us in its original condition.
Any damage & loss will be covered by The Bead Pot. Photographic Evidence will need to be provided for damage and loss off items. Procedure as stated by the delivery company must be adhered to.
Refunds will ONLY be issued to items deemed either Lost or Damaged. Damage caused by an individual such as the customer will not be covered. Items with incorrect spellings will not be replaced, please check all spellings and proofs sent.
To arrange a return please first contact us with your full name, address, order date & order number including a description of the problem. Please be aware we do not accept, faulty goods or exchanges without prior consent so please be sure to contact us and await a response before sending any returns.
Return postage is at the customers expense, please do ensure that the correct postage is paid as we are unable to accept returns that do not adhere to this. We recommend that you obtain a proof of postage & ideally recorded delivery as we cannot be held responsible for items that do not reach us.
Please note that earrings are non refundable due to current EU Hygiene Regulations.
Jewellery Damage may occur with wear depending on the PH of the body & the circumstances of wear; in the shower, pool, etc. As such, exposure to such elements will not warrant any exchange or refund.
We can offer a free repair for any damages within 1 month of purchase (excluding user breakage or damage mentioned above) after this time is seems to be natural wear and tear and there will be a small charge.
We do not accept returns due to the natural tarnishing of metals as it is easily cleaned off.
If returning an item:
- Please enclose a note, giving the reason for the return.
- Quote the Order No along with your name and address.
- If the item is faulty please give a full description of the fault.
- Wrap the package securely.
- For your protection we recommend that you use a recorded-delivery service.
As our items are handmade to order meaning that there is a slight delay in postage, we ask that you allow 3-5 business days for items to be made & posted. Having said this we en-devour to get them shipped as fast as possible & in most cases manage next day dispatch.
All prices charged include sales TAX.
Customs policies & import duties differ for each country. Unfortunately we will not know if items ordered by our customers will be subject to import duties as they’re only charged once the parcel reaches its destination country. If your parcel does incur an import charge, this must be paid for by you the recipient.
We are happy to cancel and refund your order, providing it had not yet been dispatched. Once it has been posted, it will be too late for us to do this. Please note this does NOT apply to personalised items, due to their nature once work has started on them we cannot cancel the order as they are deemed unsaleable.
As our items are handmade to order meaning that there is a slight delay in postage, we ask that you allow 3-5 business days for items to be made & posted. Having said this we en-devour to get them shipped as fast as possible & in most cases manage next day dispatch.
All prices charged include sales TAX.
We use 1st class postage as standard within the UK. For international orders we use Royal Mail International Standard, THIS IS NOT TRACKED. For shipping to ITALY, this is now Tracked Only, there is no standard option, unfortunately every single item was getting lost in transit so we have had to change to this option.
What countries do you deliver to?
The products listed on the website are available for sale only to people who are resident in mainland United Kingdom and Northern Ireland excluding the Highlands and Isles (“the service countries”). We do not accept orders from individuals outside of the service countries.
MY PIECE HAS BEEN DISPATCHED, HOW LONG WILL IT TAKE TO ARRIVE?
Delivery Estimates are given by Royal Mail, so please be aware that these are subject to change – due to holiday rushes, custom checks & bank holidays. We cannot be held responsible for this nor will we provide any compensation.
UK Delivery = 1-5 Working Days
EU Delivery = 3-10 Working Days
Rest of the World = 7-28 Working Days
Please note that this does not take into account if items are stopped by customs & this may cause a delay which we cannot be held responsible for.
HOW LONG WILL MY ORDER TAKE TO MAKE?
We specialise in handmade, personalized pieces & as a result, all items are made to order. Our current production time is 1-5 working days (excluding weekends & UK bank holidays).
I'M IN A RUSH FOR MY ORDER, CAN YOU SEND IT SOONER?
We aim to create orders as quickly as possible & often send out well within the estimated time frame. Please understand that handmade items take time to create, especially personalized pieces & we want your piece to be perfect! To be fair to all of our customers we do not offer a rushed service & cannot guarantee that we can prioritize your order.
MY ORDER IS LOST, WHAT DO I DO?
It is rare that items become lost within the postal service. Please understand that once orders are dispatched, they are in the hands of Royal Mail and we have no control over the handling of your items.
Sometimes there can be a simple delay with the postal service that affects your order.
To distinguish, we classify your item as lost after so many days:
UK = 10 working days
EU = 18 working days
Rest of the World = 28 working days
If items have been lost/misplaced by Royal Mail delivery service, please contact us to discuss refund/resend and the time scales to do so.
WHY DID I RECEIVE A NOTE STATING I MUST PAY A CHARGE TO PICK UP MY ITEM?
Unfortunately, customs, tariffs & duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer. Please check with your custom offices for detailed information.
MY ITEM HAS BEEN DISPATCHED BUT I HAVE PUT THE WRONG ADDRESS, WHAT DO I DO?
Before ordering please check your shipping address. If the address given to us is incorrect we are unable to offer any refund or resend your order.
Orders of under £19.99 = £1.95
Orders of £20.00-39.99 = £3.95
Orders of £40.00-99.99 = £4.90
Orders £100.00 and up = £5.50
- All goods remain the property of The Bead Pot until paid for in full.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without The Bead Pot’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
This website and its content is Copyright 2018 The Bead Pot. All Rights Reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The Food Imitations (Safety) Regulations 1989
Please note the following important information in relation to purchases of products resembling sweets, cakes, fruit or other food items.
- The afore mentioned products are sold to you, the customer, on the understanding that they will be made into items of jewellery for resale.
- The individual beads must not be resold by you to non-commercial (private) buyers as they do present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.
- It is your responsibility that jewellery made with Imitation Food beads is safe and secure. These beads are made of non-toxic polymer clay. They are not edible and they are not suitable for children.
If you have any complaints about our service, please email us. We Endeavour to respond to all complaints within five working days. We will attempt to resolve all complaints within 28 days of the date your complaint is received. At all stages during the complaints process we will advise you, via email, of the steps we are taking to resolve the matter.
I’VE ALREADY ORDERED, CAN I CHANGE MY ORDER?
Once your item is purchased, we cannot guarantee that we will be able to alter your personalisation’s. Please read ALL information before purchasing including delivery information.
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
If there are any issues with your order, or you have failed to provide us with the correct information, we will contact you via Etsy Conversation. If we do require more information in order to make your piece & you have not replied by the maximum production time we will extend the dispatch estimate by 30 days & contact you again. If you still have not replied to our messages regarding your order by this extended 30 days, we will cancel & refund in full the items we are unable to create.
I DON’T KNOW WHAT MATERIAL TO CHOOSE, CAN YOU GIVE ME MORE INFORMATION?
ALUMINIUM: A soft, versatile and lightweight metal that is a great price alternative to Sterling Silver. Aside from being low in cost, aluminium does not tarnish – If the metal becomes dull or dirty it can be easily wiped away with a lint free cloth / silver cloth. This soft metal, however, is easy to scratch. Aluminium is perfect for bangles and bracelets because it’s rare that it causes a reaction making it ideal for wearers with more sensitive skin.
COPPER: A hard metal that has a lovely earthy red colour. Known for its possible medicinal benefits. Copper can cause slight green discolouration of the skin, this is due to the metal reacting to the natural acids in your skin & the oxygen in the air. As Copper does oxidise quickly, it often has a darker appearance, which can be removed easily with a Copper cloth / Sunshine Cloth / Pro Polish Pad to reveal its beautiful red finish. To care for your copper, a good tip is to use a very small mixture of water, vinegar and a tiny bit of salt to clean. Make sure you polish it regularly using a polishing cloth to remove any residue.
BRASS: An alloy metal with a small percentage of Copper. It is this small amount of copper that gives brass its deep golden colour, this can also cause slight skin discolouration however brass is one of the hardest metals we use for bracelets.
SILVER PLATED: Silver Plate is described as “covering something with a thin layer of silver” all of our silver plated items have a base metal of either brass or steel which are then copper coated & then silver plated, these contain less then 5% nickel which is compliant with EU legislation. To care for your silver plated cutlery, it’s always best to hand wash and not use a dishwasher. Don’t let it come into contact with stainless steel as this can cause corrosion as the metals react. Ensure you dry each piece by hand and use a flannel cloth and specialised silver polish (or a silver polishing cloth) to maintain the lustrous shine.
STAINLESS STEEL: A super strong and hugely durable metal. Stainless steel is hypoallergenic making it ideal for people who tend to have a reaction to other metals. Stainless steel will not rust, tarnish or stain and retains its high shine with little effort on your behalf. To care for your stainless steel, all you need is warm water, a cloth and dish washing soap. After cleaning, simply polish it lightly with a dry cloth to remove any water spots.
***All our Metals comply with EU legislation. If you are concerned about Nickel allergies, or any other allergies, please contact us***
WILL MY PIECE RESIST TARNISHING?
All metals may mar or scratch with wear/friction & will age over time based on frequency of use. They may also tarnish or damage depending on the PH of the body & the circumstances of wear; in the shower, pool, prolonged sun exposure, during sleep etc.
I’VE ACCIDENTALLY SNAGGED MY CHAIN AND IT HAS BROKEN, WHAT CAN I DO?
Unfortunately, small accidents happen, and even though our delicate pieces are designed to be worn every day, they are not indestructible. If you’d like, you can send your piece in for repair and we will re-fit new jump rings and chain, if required, and send it straight back out to you. Please do contact me before sending out your piece, I can then help with instructions & the best way to send your piece to us along with a custom quote & timescale.
GENERAL JEWELERY CARE TIPS
– Polish your jewellery after wearing to remove oils, fingerprints & dust.
– Keep your jewellery as dry as possible. Do not store it in a humid environment.
– To keep your jewellery nice and shiny, store it in a re-sealable plastic bag with anti-tarnish paper. Make sure your jewellery is clean and moisture free before storing.
– Do not wear in the shower/ swimming pool /hot tub. Chlorinated water can react with the metals causing colour changes and even structural damage.
– Remove jewellery before any vigorous activity, before sleeping & when performing manual tasks (kitchen work, gardening, cleaning the house) to prevent physical damage or exposure to chemicals or cleaning fluids.
– Put jewellery on after applying makeup – Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewellery.
STERLING SILVER, COPPER, BRASS & BRONZE JEWELRY CARE TIPS
– These metals will naturally oxidize/tarnish over time, due to exposure to air and oils from our skin.
– If you want to restore the shine, remove LIGHT tarnish stains and build-up from your jewellery piece, use JUST a polishing pad (foam square with micro-abrasives already built in). Silver polishing cloth will not work on copper or brass.
HOW TO USE YOUR POLISHING PAD:
Gently rub a pad across a piece of jewellery that is completely dry and store your piece in an air-tight plastic bag. When cleaning chains, hold by the clasp and do not tug at the chain or you risk breaking the clasp.
JEWELLERY CARE TIPS
-The “black” in your hand stamped items is patina, it may wear off over time and exposure to certain elements. However, you can take care of your items to prolong the life of the patina.
– To clean your jewellery, simply polish with a jewellery cleaning cloth.
– HAND STAMPED jewellery should NOT be cleaned with any jewellery cleaning solution, as the solution can rub off the oxidation (patina) that’s in the letter indentions.
– Avoid submerging your jewellery in water, cleaning supplies or chlorine pools.
– Avoid exposing your jewellery to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver. Perfumes, hair sprays, and profuse sweating can also cause a quicker formation of tarnish.
– REMOVE AT NIGHT. Do not sleep with jewellery, night sweat and the extra rubbing against the skin will cause the plating to wear off faster.
– STORE LIKE ITEMS TOGETHER, different metals will cause each other to tarnish, fade and/or turn colours.
– Store in a dry, dark area.
– DO NOT CLEAN WITH CHEMICALS. Plating is much more delicate than pure metals, chemicals will fade the plating.
Clean often to keep shine and remove sweat & dirt that will cause items to fade. Use a damp cloth and wipe down gently, use a clean towel to dry. When cleaning chains hold by the clasp and do not tug at the chain or you risk breaking the clasp.
MEASURING YOUR BRACELET SIZE
Measure your wrist with a flexible tape measure by wrapping it just below the wrist bone (SNUG fit), where you would normally place a bracelet or watch.
For a snug fit, add 1/2” to the size; for a looser fit, add 1” to the size.
This is not a guarantee for a perfect fit, but it is what most people recommend.
You assume full responsibility when giving jewellery to a child, as the jewellery may contain small parts that are not suitable for kids.
Please note that any custom work I do may be added to my shop at my discretion. This means names, dates, or quotes that are sent in may be photographed & listed.
Prices are subject to change without notice.
1.1 We are committed to safeguarding the privacy of [our website visitors and service users].
1.2 This policy applies where we are acting as a data controller with respect to the personal data of [our visitors and service users]; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, “we”, “us” and “our” refer to [the bead Pot]. [For more information about us, see Section 13.]
2.1 This document was created by SEQ Legal.
- How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process [data about your use of our website and services] (“usage data“). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed [for the purposes of analysing the use of the website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and services]].
3.3 We may process [your account data] (“account data“). [The account data may [include your name and email address].][ The source of the account data is [you or your employer].] The account data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.] The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
3.4 We may process [your information included in your personal profile on our website] (“profile data“).[ The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details].] The profile data may be processed for [the purposes of enabling and monitoring your use of our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract].
3.5 We may process [your personal data that are provided in the course of the use of our services] (“service data“). [The service data may include ||.][ The source of the service data is [you or your employer].] The service data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
3.6 We may process [information that you post for publication on our website or through our services] (“publication data“). The publication data may be processed [for the purposes of enabling such publication and administering our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
3.7 We may process [information contained in any enquiry you submit to us regarding goods and/or services] (“enquiry data“). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is [consent].
3.8 We may process [information relating to our customer relationships, including customer contact information] (“customer relationship data“). [The customer relationship data may include [your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer].][ The source of the customer relationship data is [you or your employer].] The customer relationship data may be processed [for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper management of our customer relationships]].
3.9 We may process [information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website] (“transaction data“). [ he transaction data may include [your contact details, your card details and the transaction details].] The transaction data may be processed [for the purpose of supplying the purchased goods and services and keeping proper records of those transactions]. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely [the proper administration of our website and business]].
3.10 We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] (“notification data“). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is [consent] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].
3.11 We may process [information contained in or relating to any communication that you send to us] (“correspondence data“). The correspondence data may include [the communication content and metadata associated with the communication].[ Our website will generate the metadata associated with communications made using the website contact forms.] The correspondence data may be processed [for the purposes of communicating with you and record-keeping]. The legal basis for this processing is [our legitimate interests, namely [the proper administration of our website and business and communications with users]].
3.12 We may process [any of your personal data identified in this policy] where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others].
3.13 We may process [any of your personal data identified in this policy] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks].
3.14 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process [any of your personal data] where such processing is necessary [for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person.
3.15 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
- Providing your personal data to others
4.1 We may disclose [your personal data] to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. [Information about our group of companies can be found at www.beadpot.co.uk]
4.2 We may disclose [your personal data] to [our insurers and/or professional advisers] insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure].
4.3 Financial transactions relating to [our website and services] [are] OR [may be] handled by our payment services providers, [Stripe, PayPal, iZettle, Xero]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds]. You can find information about the payment services providers’ privacy policies and practices at [https://beadpot.co.uk/privacy-policy/].
4.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.]
- International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].
5.2 We[ and our other group companies] have [offices and facilities] in [The United States of America and China].[ The European Commission has made an “adequacy decision” with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from [source]] OR [the use of binding corporate rules, a copy of which you can obtain from [source]] OR [[specify appropriate safeguards and means to obtain a copy]].]
5.3 The hosting facilities for our website are situated in [The United Kingdom].[ The European Commission has made an “adequacy decision” with respect to [the data protection laws of each of these countries].][ Transfers to [each of these countries] will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission.
5.4 You acknowledge that [personal data that you submit for publication through our website or services] may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
- Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) [personal data category or categories] will be retained for a minimum period of [2 years] following [collection date of data], and for a maximum period of [5 years] following [end of contract or collection of data, whichever is longer].
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of [personal data category] will be determined based on [specific circumstances of an event or contract of work].
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email or through the private messaging system on our website].
- Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. [You can access [your personal data] by visiting [the account section] when logged into our website.]
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims].
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data [by written notice to us.
- About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
- Cookies used by our service providers
- Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
- Our details
13.1 This website is owned and operated by [Darren Woolway].
13.2 You can contact us:
(a) [using our website contact form];
(b) [by telephone, on [the contact number published on our website from time to time]]; or
(d) [by email, using [the email address published on our website from time to time]].
- Data protection officer
14.1 Our data protection officer’s contact details are: [Amy mason, email@example.com .