FAQ

What are your opening hours?

Monday – Saturday 10am  – 5pm.  We are closed Sundays & Bank holidays.

How can I place an order?

We are able to accept orders both on-line and over the phone.

What payments do you accept?

Phone: Credit/Debit cards or Cash on Collection if collecting from store.
On-line: Credit/Debit cards via PayPal or Cash on Collection if collecting from store.
In-store: Credit/Debit cards or Cash.

How quickly will you dispatch my order?

We aim to dispatch your order within 2 working days.  Please be aware that handmade items may take longer than supplies due to their individual nature.  Around busy times of year e.g., Christmas, valentines & Easter orders may also take longer than normal and we ask you to bear with us while we do our upmost to work through them.

How quickly will my order arrive?

Royal mail normally arrives within 1-2 working days, this is no way a guarantee.

Can I collect from store?

Yes you can, select “Collect from Store” for your delivery option on-line. Please allow 24 hours before collecting.

What happens if my order doesn't turn up as expected?

There are rare occasions when delivery fails to meet expectations. In these circumstances we will do our best to find out where the package has gone astray and will keep you fully informed.

If my order has been lost do I still need to pay for it?

We will send a duplicate order, credit or refund you should your order not arrive. If orders have been sent by standard post please allow up to two weeks for delivery.

What should I do if my items are damaged?

Please let us know as soon as you receive your goods.  Photographic evidence is always useful.   We will advise the best course of action. In some circumstances we will ask for the products to be returned for inspection. There are occasions when this is not necessary.

Some very small proportion of breakages must be expected. We cannot be held responsible for negligence or improper handling on the part of the Royal Mail, Parcel force or other delivery or handling agencies.  In general if serious damage has occurred in transit, compensation can be claimed against the courier.

What is your refund policy?

If for any reason you are not completely satisfied with your products, you may return the goods within 7 days of purchase and we will happily offer you a refund, less deductions for P&P.  We do not accepts returns of beads that have been taken off their temporary string.  Damaged, broken or incomplete orders must be made verbally within three days; no responsibility can be taken after this period.  This does not affect your statutory rights.  The goods must be returned in the original condition, with proof of purchase.  When returning items you must contact us first, either call on 01227 784844 or email support@beadpot.co.uk.  When returning items it is strongly recommended that you obtain a proof of postage as we cannot accept responsibility for parcels lost in transit.

Current EU hygiene regulations mean that we are unable to exchange or refund earring findings.

We do not offer refunds on Personalised items, due to their individual nature they cannot be re-sold.

What is your exchange policy?

We are happy to accept exchanges, simply return the unwanted items to us along with details of your order number, full name and address and details of what you would like instead.  Please remember to include your telephone number as well as we will need to contact you to take payment for P&P.

P&P is charged at a minimum of £1.00 but may be greater for larger items.  Again we recommend that you return your items by recorded delivery as we cannot be held responsible for items that are lost or damaged in the post.

How many beads do I need?

Use the chart below to determine how many beads you would need to complete a uniform beaded strand:

Bead Size Length of Strand
 1″  7″  16″  18″
 3mm  8.2 58 132 148
 4mm 6.3 44 100 113
 6mm  4.2 29 68 76
 8mm  3.2 22 51 57
 10mm  2.5 18 40 45

What do the "/0" numbers beside beads mean?

Seed beads are sized in aughts, which are different to millimetres.  No one seems to know exactly what an “aught” is but the bead sizes are in inverse proportions to the size of the beads.  A good rule of thumb is the bigger the number the smaller the bead.  E.g. a size 15 is tiny and a size 6 is large.

Aught size – MM diameter.

6/0 – 3.3

8/0 – 2.5

11/0 – 1.8

10/0 – 1.3

How many beads are there on a 16 inch strand?

This will vary with different shaped beads but use the list below as a guide, showing the approx number of round beads on a 16” strand.

 

Round 2mm = 203
3mm = 136
4mm = 100
6mm = 67
8mm = 50
10mm = 41
12 mm = 34

What is sterling silver?

Sterling silver is an alloy consisting of 92.5% pure silver & 7.5% of other metals, usually copper.  Most jewellery is made using sterling silver because pure silver is too soft and needs a stronger metal like copper to preserve it.

Why does sterling silver tarnish?

The natural tendency for sterling silver is to tarnish after exposure to oxygen. This is normal & expected from both sterling silver & silver plated. There are various silver cleaners and polishing cloths on the market that can remove tarnish from sterling silver. To reduce tarnishing store any metal beads & components in an airtight container along with some silica gel to reduce the humidity – humidity, light & moisture will speed up the tarnishing process.

We are only shipping to the United Kingdom at this time. Dismiss