Returns & Refunds

We strive to ensure that you are happy with your purchase from us. If, for any reason, your purchase arrives with you damaged or is unacceptable, we will make every effort to ensure the situation is rectified so that you are happy with your purchase.
Items can be exchanged for goods of the same value, we may offer a credit on your account or a full refund can be given.
If an item is damaged, please notify us within 7 days of receiving it. We will refund the cost of the goods in full within 30 days.
You MUST express your wish to return the item by contacting us via telephone or by email.
Any items returned without prior notice will incur a 20% re-stocking fee.
Due to current EU Hygiene regulations, Earring findings are non-returnable.

Cancellations

100% Commitment to Customer Satisfaction!

If, for any reason, you simply change your mind and wish to return the item, you can cancel the order within 7 working days without giving a reason. The 7 working days starts from the day after you receive the goods.
We will refund the full purchase price of the item within 30 days of the order being cancelled. Cost of the return remains with the purchaser. If goods have not been returned we are entitled to make a charge to reflect the cost of collecting the goods from you and deduct this from the refund. Items returned should be packaged in a suitable way to ensure they are not damaged in transit. We cannot refund items if we do not receive them, therefore it is important that you use a reputable service. Provided items are returned in a saleable condition and are not damaged we will issue a full refund.
You should express your wish to cancel your purchase by contacting us via the details provided below.

Complaints

If you have any complaints about our service, please email us. We Endeavour to respond to all complaints within five working days. We will attempt to resolve all complaints within 28 days of the date your complaint is received. At all stages during the complaints process we will advise you, via email, of the steps we are taking to resolve the matter.